Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours. (Your payment method on file will be charged the full session fee once the 24-hour cancellation window has passed.) This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time. If you are more than 15 minutes late the no show/late cancelation will be charged.

Any unpaid balances are subject to being sent to a collection agency and reflected on your credit report. We accept Cash, Visa, MasterCard, American Express, Discover, Care Credit.

The standard therapeutic time for psychotherapy is 50 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 50-minute session needs to be discussed with the therapist for time to be scheduled in advance. Your card is charged before your session begins.

Peaceful Minds Counseling and Consulting, PLLC uses Square, QuickBooks and Stripe (Simple Practice) to process payments. It may appear on your bank statement as Peaceful Minds Counseling and Consulting.  A $36.00 service charge will be charged for any checks returned for any reason for special handling.

Insurance does not cover the cost of completing forms or documentation. Any forms or paperwork needing to be completed by our agency will require a $100 fee. Please contact Peaceful Minds Counseling and Consulting, PLLC and 3-4 business days after payment for this request to be sent to the requested agency. Your card will be charged once the form is submitted.

If Peaceful Minds Counseling and Consulting, PLLC staff or representative must attend court on your behalf the fee is $500 per hour with a deposit of $2500. Deposit must be paid prior to the event and the remainder balance will be charged to the card on file or any additional monies not used will be refunded within 30 days of request of funds. You may reach out to the agency for any further information.

If you need to contact the office between sessions, please leave a message on our voicemail. Peaceful Minds Counseling and Consulting, PLLC and someone reach out to you within 24-48 hours. If a true emergency situation arises, please call 911 or any local emergency room.

COVID-19 (IN EFFORT TO REDUCE THE SPREAD OF COVID 19 WE ENGAGE IN VIRTUAL SESSIONS ONLY. OUR PLATFORM IS HIPAA COMPLIANT AND SECURE. WE DO ASK THAT YOU ARE IN A PRIVATE PLACE THAT YOU CAN FOCUS DURING YOUR SESSION.

Due to the importance of your confidentiality and the importance of minimizing dual relationships, Peaceful Minds Counseling and Consulting, PLLC staff do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc.). Peaceful Minds Counseling and Consulting, PLLC believes that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it. You can follow the business pages to stay up to date with any new programs or changes that may be upcoming. We have business pages on Facebook, Instagram and Linkedin.

Peaceful Minds Counseling and Consulting, PLLC cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, Peaceful Minds Counseling and Consulting, PLLC will do so. While Peaceful Minds Counseling and Consulting, PLLC may try to return messages in a timely manner, Peaceful Minds Counseling and Consulting, PLLC cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies. You have access in your portal to communicate with your clinician and that method is more secure and HIPAAA compliant but again it is electronic. If you would like this feature enabled please notify your intake clinician.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine. Telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your therapist chose to use information technology for some or all of your treatment, you need to understand that: (1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. (2) All existing confidentiality protections are equally applicable. (3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee. (4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent. (5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs. Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the therapist.

If you are a minor, your parents may be legally entitled to some information about your therapy. Peaceful Minds Counseling and Consulting, PLLC will discuss with you and your parents what information is appropriate for them to receive and which issues are more appropriately kept confidential.

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Peaceful Minds Counseling and Consulting, PLLC may terminate treatment after appropriate discussion with you and a termination process if Peaceful Minds Counseling and Consulting, PLLC determines that the psychotherapy is not being effectively used or if you are in default on payment. Peaceful Minds Counseling and Consulting, PLLC will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, Peaceful Minds Counseling and Consulting, PLLC will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source.

Should you fail to schedule an appointment for 30 consecutive days, unless other arrangements have been made in advance, for legal and ethical reasons, Peaceful Minds Counseling and Consulting, PLLC must consider the professional relationship discontinued and you will be discharged without being contacted.